At skremedyworld.com we are committed to providing genuine, safe, and high-quality healthcare products to our international customers.
This Return & Refund Policy explains the conditions under which customers may cancel orders or request refunds.
Please read this policy carefully before placing an order.
- Order Cancellation
Customers may cancel their order only before the item is dispatched for international shipping.
Cancellation Terms:
- Cancellation requests must be made before dispatch
- Once the order is shipped, cancellation is not allowed
- To request cancellation, contact us immediately via Email or WhatsApp
If the order is successfully cancelled before dispatch, a 100% full refund will be issued.
- International Shipping & Delivery Timeline
- Orders are shipped internationally through trusted courier partners
- Estimated delivery time: 25–30 business days
- Delivery time depends on:
- Destination country
- Customs clearance
- Courier operations
Delays caused by customs or international logistics are beyond our control.
- Refund Eligibility (After Delivery)
We understand the importance of product safety and accuracy. Customers are eligible for a refund or replacement in the following cases:
Refund Is Applicable If:
- Wrong Item Received
The product delivered does not match the order placed. - Damaged Item Received
The product is received in a physically damaged condition. - Expired Item Received
The product is expired at the time of delivery.
Conditions:
- The customer must contact us within 48 hours of delivery
- Clear photos or videos of the product and packaging must be provided
- Our team will verify the issue before approving a refund or replacement
- Non-Delivery Refund Policy (30-Day Rule)
If the customer does not receive the shipment within 30 days from the dispatch date, the customer must contact us.
After verification with the courier partner:
- If the shipment is confirmed as lost or undelivered, we will provide:
- 100% full refund, or
- Reshipment (if applicable and requested)
- Return Policy (No Physical Returns)
Due to the sensitive nature of medical, ayurvedic, herbal, unani, and wellness products, physical returns are not accepted once the product is delivered.
Refunds or replacements are handled without requiring a return, after proper verification.
- Refund Method & Processing Time
- Refunds are issued via the original payment method (e.g., PayPal)
- Processing time:
- 3–6 business days after approval
- Additional time may be required by banks or payment gateways
- Cases Where Refund Is Not Applicable
Refunds will not be issued in the following situations:
- Incorrect shipping address provided by the customer
- Customer unavailable at delivery time
- Customs seizure or rejection due to local country laws
- Delay caused by customs clearance or courier operations
- Cancellation request made after dispatch
- Failure to contact us within the required timeframe
- Customer Responsibility
Customers are responsible for:
- Providing accurate shipping information
- Checking whether the product is allowed in their country
- Understanding local import regulations